Welcome to CUCKOO. Please read these terms of use carefully before using this website. By using the CUCKOO website, you unconditionally agree to the following terms of use. CUCKOO has the right to update or modify these terms and conditions at any time without prior notice to you. If you do not agree to these Terms of Use, please limit your use of this website.

Using the website

If you are under 18 but over 13 years old, you MAY ONLY use this website under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. The website design and all materials, including images, text, graphics, information, images, content displayed on or downloadable from this website are the property of CUCKOO or used with the permission of CUCKOO and its affiliates.

Article 1: Purpose of collecting information

The data collected on the cuckoovina.com website includes: full name, phone number, and customer email. This is the mandatory information that cuckoovina.com requires you to provide when registering to use the service and for cuckoovina.com to contact you to confirm when you register to use the service on the website to ensure the rights of customers.

Article 2: Scope of information use

The cuckoovina.com website uses the information you provide to:

• Contact customers for consultation, answer questions when receiving requests
• Provide information about the service to customers if there is a request from customers
• Support customers when using our services: Send emails to guide purchase procedures, customer care, warranty, other content requested by customers...
• Not use your personal information for purposes other than confirmation and contact related to transactions at cuckoovina.com.

Article 3: Information storage period

Your personal data will be stored until you request to cancel it through the hotline 18006241. In all other cases, your personal information will be kept confidential on the cuckoovina.com server.

Article 4: Organizations or individuals that can access personal information

• Within CUCKOO, only departments related to customer support and contract execution have access to customer information.
• In special cases, CUCKOO may provide customer information to relevant agencies if required by law to investigate violations related to customer transactions. However, CUCKOO is committed to ensuring the privacy of customers' personal information.

Article 5: CUCKOO Vina's legal entity and information on individuals

• Legal entity: CUCKOO Vina Company Limited
• Business registration certificate: No. 0108515678, issued by Hanoi Department of Planning and Investment on November 16, 2018.
• Tax code: 0108515678
• Investment registration certificate: No. 9904191940, issued by Hanoi Department of Planning and Investment on November 12, 2018.
• Business license for goods trading: No. 0108515678/KD-0186, issued by Hanoi Department of Industry and Trade on January 03, 2019.
• Headquarters: 15th floor, Tower C, Central Point Building, 219 Trung Kinh Street, Yen Hoa Ward, Cau Giay District, Hanoi City, Vietnam.
• Hotline: 1800 6041.

Article 6: Methods and tools for users to access and manage their personal data

• Customers can directly access and manage their personal information through cuckoovina.com.
• Customers can contact the online sales department via email if they want to change or delete their personal information.
• CUCKOO is committed to ensuring the right of customers to manage, modify, and delete their personal information. In case of disputes, CUCKOO will handle them promptly.

Article 7: Commitment to protecting customers' personal information

• CUCKOO Vina is committed to ensuring the absolute security of customers' personal information in accordance with the privacy policy.
• Customer information will only be collected and used with the customer's consent, except in cases where the law requires otherwise.
• CUCKOO Vina will not use, transfer, provide or disclose customer information to any third party without the customer's consent.
• In case the server is hacked leading to the loss of customer data, CUCKOO Vina will promptly report the incident to the authorities and notify customers.
• Customers must provide accurate and complete personal information when registering. CUCKOO Vina will not be responsible for any disputes related to inaccurate information provided by customers.
• CUCKOO Vina is committed to protecting customer data and will not disclose any information related to customers to any third party without the customer's explicit consent.

Article 8: Mechanism for receiving and resolving complaints from users related to the misuse of personal information

When discovering that their personal information is being misused or out of scope, customers have the right to call the hotline 1800 6241 with relevant information and evidence. We commit to responding immediately within 24 hours to work with customers to find a solution. CUCKOO Vina Company Limited is not responsible for, and will not resolve any complaints related to the rights of customers if it is determined that all personal information provided by customers during the purchase is inaccurate.

Article 9: Changes to the policy

When disputes or complaints arise, CUCKOO Vina encourages customers to negotiate and find a mutual agreement to reach a consensus on a solution. In cases beyond the capacity and authority of CUCKOO Vina Company Limited, we will request the parties involved to bring the case to a competent state agency for settlement according to the provisions of the law. CUCKOO Vina Company Limited respects and strictly complies with the provisions of the law on protecting the rights of customers.

Thank you!