Warranty policy

I. GENERAL INFORMATION:

1.1. This warranty policy is issued to standardize the procedures and warranty policies of the Company towards customers, aiming to maximize the benefits of customers when purchasing and using products distributed by Cuckoo Vina.

1.2. Build the best warranty service system to quickly and promptly respond to customer requests.

1.3. Guide departments, units, and related individuals to coordinate in implementing Cuckoo Vina's warranty policies correctly.

II. SCOPE OF APPLICATION:

This warranty policy applies to:

2.1. The main office of Cuckoo Vina Co., Ltd. and the branch of Cuckoo Vina Co., Ltd. in Ho Chi Minh City.

2.2. Warranty centers authorized by Cuckoo Vina nationwide.

III. APPLICABLE OBJECTS:

3.1. Supermarkets, distributors, dealers, and customers who purchase Cuckoo Vina products.

3.2. Departments, individuals related to the main office of the Company, and branches nationwide.

IV. APPLICABLE PRODUCTS:

All Cuckoo Vina products are traded and distributed in the following product lines: Household appliances, electrical appliances, kitchen equipment, water purifiers, air purifiers...

V. PAYMENT REGULATIONS AND FORMS:

5.1 Payment by bank transfer to the Company's account before the Company delivers the goods to the buyer.

- Account number: 700.013.026.171 at Shinhanbank Tran Duy Hung

- Account name: CUCKOO VINA CO., LTD

5.2 The Company accepts cash payment on the condition that the customer commits to paying the delivery person in cash upon receipt of the goods.

Priority is given to delivering orders paid by bank transfer before receiving the goods.

VI. WARRANTY SCOPE:

6.1. Product warranty period

Swipe right to see more

No	Product Group	Place Of Manufacture	Warranty Period
I. Kitchen utensils group
1	Non-stick pan	Korea	6 months
2	Cookware set	Korea	6 months
3	Pot/pan	Korea	6 months
II. Rice cooker group
1	Mechanical rice cooker	China, Viet Nam, Korea	24 months
2	Industrial rice cooker	China, Korea	24 months
3	Electric rice cooker	China, Korea	24 months
4	Electric pressure rice cooker	China, Korea	24 months
5	Electric pressure induction heating rice cooker	China, Korea	24 months
III. Kitchen equipment
1	Double and triple induction cookers	China	12 months
2	Microwave oven	China	12 months
2	Microwave oven	Korea	24 months
3	Air fryer	China	12 months
3	Air fryer	Korea	24 months
4	Pressure cooker	China	12 months
4	Pressure cooker	Korea	24 months
5	Grill	China	24 months
IV. Water purifier - Air purifier
1	Water Purifier Products (*)Warranty for electrical parts and pressure tank. No warranty for filter core, filter membrane, mineral core (consumables)	China	24 months
1		Korea	24 months
2	Air purifier (*) No warranty on air filter	China	12 months
2	Air purifier (*) No warranty on air filter	Korea	24 months
V. Other Product Groups
1	Blender	China	12 months
1	Blender	Korea	24 months
2	Dish dryer	China	12 months
2	Dish dryer	Korea	24 months
3	Iron	China	12 months
3	Iron	Korea	24 months
4	Disinfectant solution generator	China	12 months
4	Disinfectant solution generator	Korea	24 months
5	Thermos	China	12 months
5	Thermos	Korea	24 months
6	Car air filter	China	12 months
6	Car air filter	Korea	12 months
7	Juicer	China	12 months
7	Juicer	Korea	24 months
8	Vacuum cleaner	China	12 months

6.2. Repair service regulations for WARRANTY products are as follows.

Swipe right to see more

No	List of warranty products	Warranty at home	Warranty at center
I. Cookwares
1	Non-stick pan		x
2	Saucepan		x
3	Pot set		x
II. Rice cooker
1	Mechanical Rice cooker		x
2	Large capacity mechanical rice cooker		x
3	Micom rice cooker		x
4	HP rice cooker		x
5	HP rice cooker		x
III. Kitchen appliances
1	Double and triple induction range	x	x
2	Microwave		x
3	Air-fryer		x
4	Electric grill		x
5	Pressure cooker		x
IV. Water-Air purifier
1	Water Purifier	x	x
2	Air purifier	x	x
V. Other products
1	Blender		x
2	Dish dryer		x
3	Iron steam		x
4	Fruit grinder		x
5	Disinfectant solution dispenser		x
6	Thermos bottle		x
7	Car Air Purifier		x

6.3. Warranty conditions

Customers will have free warranty when products and components satisfy the following conditions:

- Customers bring warranty products to branches of Cuckoo Vina LLC or centers authorized by Cuckoo Vina for warranty (except for products with home warranty according to regulations) according to regulations in section (II)

- The product must have a warranty card attached, the machine serial number must match the serial number on the warranty card.

- The warranty card must be within the warranty period and contain full information: model, serial number, customer name, date of purchase... Or documents proving that the product is still under warranty.

- Products are warranted for 12 (Twelve) months from the date of purchase. If the warranty card is lost or invalid, the product is warranted for no more than 18 months from the date of manufacture (the date of manufacture is printed on the product).

- Products are warranted for: 24 (Twenty-four) months from the date of purchase. If the warranty card is lost or invalid, the product is warranted for no more than 30 months from the date of manufacture (the date of manufacture is printed on the product).

· Accessories sold separately, not included with the product:

a. Type of accessories with warranty card: According to the period stated on the card

b. Accessories without warranty card: 6 months from date of purchase.

6.4. Conditions not covered by warranty

The Company's warranty center and authorized warranty center will refuse warranty for products in the following cases:

The product does not have a warranty seal when first repaired or the seal is torn (showing signs of having been opened)
Products damaged due to force majeure such as natural disasters, floods, fires, etc.
Product damage due to incorrect power source, poor electrical connections, contaminated water source, etc.
The product is used incorrectly according to the instructions or installed incorrectly according to the manufacturer's specifications.
Products that have been changed or adjusted by a third party are not covered by Cuckoo Vina's warranty system.
The product warranty expires according to the period stated on the warranty card.

6.5. Warranty time

- Maximum warranty time is calculated from the date Cuckoo Vina Warranty Department and Cuckoo Vina Authorized Warranty Center receive the Customer's warranty product.

a) For products with regular warranty:

+ Repair time for household electrical products and water purifiers is usually 02 working days (from the time the Warranty Center receives the product from the customer) but no more than 07 working days.

+ Repair time for high-end household electrical products is 5 working days (from the time the Warranty Center receives the product from the customer) but not more than 15 working days. Applicable nationwide. (High-end products are products with locked codes, products that are difficult to repair, replacement parts are not available on the market...)

+ For products sent from provinces, it is 5 working days (from the time the Warranty Center receives the product from the customer) but no more than 15 working days.

b) For special products:

+ In case of warranty handling outside the above commitment period, if it is not handled immediately at the committed time, the After-sales Service Department will propose a handling plan to the customer as follows (Asking the Board of Directors for permission to lend the product, replace it or return the product...)

6.6. Cases of renewal or withdrawal

- Cases of debt renewal or reduction:

The product has a technical defect within the warranty period but beyond the repair time specified in section 6.5 and the Company cannot repair it or does not have replacement parts.

- Cases of debt collection or deduction:

Products with technical defects must be recalled according to the decision of the Manufacturer/Company.

+ Re-import rate for new unsold products with full accessories: 100% of product value.

+ Return rate for new products, unsold but dented, broken... due to transportation: 85% of product value.

+ Return rate for used products (warranty period not expired): 70% of product value.

6.7. Cases can’t be warrantied:

- In cases where the product is out of warranty or damaged not due to manufacturer error, the Customer Service Department will charge the repair fee based on the Company's listed price list.

WARRANTY POLICY